Fast Help Service

Please Choose Your Question Type:

Pre-sale question

  • About payment

    Q1:How do I make an order?

    A:To pay for an order on Rosabeauty website,just follow the steps:
    1)Choose the hair type,length and quantity,
    2)Click the option "Buy it now",
    3)Enter check out page,fill in the information as required,input a discount code,
    4)Click the option "continue to shipping"-"continue to payment"-"complete order"
    5)Choose payment method,PayPal or credit/debit card.

    Q2:What types of payment do you accept?

    A:PayPal,credit card,debit card. (If you want to pay by Western Union,money gram or T/T,please contact us at sales@rosabeauty.com)

    Q3:What if I can't log in my account?

    A:Please check whether your email address is incorrect. If you forget your login password, click "forget password" and then reset the password through email verification.

    Q4:Why I don't receive the order confirmation?

    A:Generally speaking, after placing an order, your mailbox will receive an order notification. If you don't receive it, please check whether your email address is incorrect or check the spam email.If the question remains,please contact us at sales@rosabeauty.com.
  • About shipment

    Q1:What kind of logistics do you use? How long does it take?

    A:We have been cooperating with DHL and Fedex shipping companies for a long time. Orders from the UK are sent by Fedex, while orders from other countries are sent by DHL.Logistics time varies by region. After delivery, it will take about 2-4 working days to US, 2-5 working days to Europe and 3-7 working days to other countries.

    Q2:When will the order be shipped?

    A:All orders will be shipped within 48 hours after payment.In case of any delay,we will notify you by email.

    Q3:Do I need to pay shipping cost?

    A:All online orders enjoy free shipping,we have worldwide shipping system.

    Q4:Do I need to pay tax?

    A:The collection of customs duties depends on the policies of your local customs. Customs systems vary from country to country and from period to period.We will try our best to help our customers avoid the problem of customs duties, but some countries have strict inspection of imported goods,the collection of customs duties is beyond our control.Paying customs duty is actually the duty of citizens. As sellers, we are not obliged to help customers pay it,hope you can understand.

    Q5:Do you provide overnight shipping?

    A:We don't provide overnight shipping service currently. Overnight shipping for overseas shopping is relatively difficult to control, but we believe that this service will be available in the near future.
  • About product

    Q1:Can I dyed or bleached the hair?

    A:All of our hair is 100% human vrigin hair,it can be dyed with nice effect.We highly recommend you to find a hairdresser dye the extensions as you will get the results you want, coloring them by yourself always pose a high risk of not coming out the effect you want.Since virgin human hair will be easy to become dryness after leaving the hair donor, don't dye or restyle the hair too frequently,it may lead to shortening the lifespan of your hair and possibly cause damage.

    Q2:How many bundles can make a full head?

    A:Normally,3-4 bundles will be enough for a full head.

    Q3:Do I need to bleach the knot?

    A:Bleached knots help make the hair appear as if it is growing from the scalp. When hair is tied to the lace, there is a dark knot where make the hair secured.To reduces the visibility of this knot and make it look more natural,we slightly bleach the knots to lighten color already.

    Q4:Can I restyle the hair?

    A:All of our hair is 100% human vrigin hair,so it is definitely that you can restyle the hair by yourself,like using straighten iron (don't apply a very high heat,it will damage the hair.),no problem.

After Sale Question

  • About tracking

    Q1:How can I track my order?

    A:After the order is shipped,you'll get a shipping notification by email.Copy the tracking number then track it on DHL/Fedex official website.If you meet any problem in this process,please contact us at sales@rosabeauty.com.

    Q2:When will I receive my order?

    A:Please copy the tracking number and track it on DHL/Fedex official website.On the page,there will be an estimated arrival date on the page.

    Q3:What if the order lost during the delivery?

    A:Order loss happens occasionally, if this happens, please contact us, we will contact the shipping company to investigate and give solutions.
  • About canceling order

    Q1:How can I cancel the order?

    A:Before the order is shipped, please contact us at sales@rosabeauty.com for a refund.If the order has been shipped, we cannot cancel the order, but you can contact us to return the goods after you receive them.
  • About refund/return

    Q1:Will I have a return label?

    A:Sorry that we don't have return label.Client need to contact us for the return details and steps when received the hair.After receiving the return information, please go to your local post office and return your hair.

    Q2:What is the process to change hair?

    A:If client want to replace the hair due to personal reason or buy the wrong hair, please keep the hair in original state. Then contact our email sales@rosabeauty with describing the situation with 7 days after recieving the hair. We will provide you with the return address and detailed information.